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Call Center Specialist
Job
Robert Half
Fall River, MA (In Person)
Full-Time
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Job Description
We are looking for a Call Center Specialist to join a busy customer support team in Union, New Jersey. This Contract to permanent opportunity is ideal for someone who thrives in a fast-moving call center setting and can manage a high volume of inbound inquiries with accuracy and care. In this role, you will support customers, field technicians, and internal teams while helping keep service operations organized and responsive.
Responsibilities:
- Respond to a high daily volume of inbound calls from customers and service technicians, delivering timely and detail-focused assistance.
- Document service requests thoroughly by creating work orders and entering complete, accurate details into company systems.
- Finalize completed jobs by reviewing and closing work orders while maintaining strong attention to detail.
- Distribute service assignments to technicians each day after schedules have been confirmed by dispatch.
- Adjust technician workloads by removing, reassigning, or rescheduling service calls when priorities change.
- Review equipment and service history to gather background information that supports troubleshooting and issue resolution.
- Coordinate with field technicians to provide updates, answer questions, and help resolve service concerns remotely.
- Work closely with sales and installation teams to address service-related matters and maintain clear communication across departments.
- Process customer refunds through approved payment platforms in accordance with company procedures.