Find & Apply For Customer Service Representative Jobs in Fall River, Massachusetts

Overview Join our dynamic manufacturing team as a Customer Service Associate, where your energy and enthusiasm will drive exceptional client experiences! In this vital role, you'll serve as the primary point of contact for our customers, ensuring their needs are met with prompt, professional, and friendly service. Your proactive approach will help foster strong relationships, support sales growth, and streamline internal communication across departments. If you thrive in a fast-paced environment and are passionate about delivering top-tier customer support, this opportunity is perfect for you! Duties Manage customer accounts by processing orders efficiently using Microsoft Great Plains. Provide exceptional customer service by addressing inquiries, resolving issues promptly, and offering tailored solutions to meet client needs. Collaborate cross-functionally with sales, production, and logistics teams to ensure seamless order fulfillment and client satisfaction. Utilize data-driven decision making to analyze customer feedback and identify opportunities for process improvements. Maintain accurate records of customer interactions, transactions, and account updates within CRM platforms. Support sales initiatives by assisting with client communication, follow-ups, and account management activities. Assist in managing client relationships through proactive outreach and personalized service strategies. Experience Proven experience in customer service within a manufacturing or industrial setting is highly preferred. Strong proficiency with Microsoft Great Plains preferred. Demonstrated ability to manage multiple client accounts effectively while maintaining attention to detail. Excellent communication skills—both verbal and written—to facilitate clear internal collaboration and client interactions. Experience with project management tools and Microsoft Office Suite (Word, Excel, PowerPoint) to support daily operations. Ability to analyze data for insights that enhance customer satisfaction and operational efficiency. Prior experience in sales or client relationship management roles will be advantageous. This role offers an exciting chance to be at the forefront of our manufacturing operations by delivering outstanding service that drives success! We're committed to supporting your growth through comprehensive training on our systems and processes while fostering a collaborative environment where your contributions truly matter. Join us today to make a difference in the lives of our clients and within our vibrant team!

Pay:

$20.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person