Customer Service Associate Door Systems, Inc. - 4.7 Framingham, MA Job Details Full-time $22 - $24 an hour 12 days ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Microsoft Outlook High school diploma or GED Attention to detail Organizational skills Associate's degree Full Job Description Door Systems has been proudly serving customers for over 60 years, as a family owned and operated garage door company with over 25 locations throughout New England and New York. We are currently seeking a full-time,

• Customer Service Associate

• , for our Framingham, MA, location, who is a professional, reliable, outgoing individual with great communication, service and organizational skills for diversified responsibilities.

Responsibilities include:

Answer incoming telephone calls and provide exceptional customer service when interacting with customers while scheduling sales and service calls. Provide exceptional customer support through effective communication and phone etiquette. Handle outbound calls to follow up on service and sales requests from customers Collaborate with team members to enhance client services and resolve issues promptly. Assist walk in customers to the showroom and be of support to the salespeople. Assist with other duties, tasks and special projects as needed to help meet departmental objectives.

Qualifications:

HS diploma required; Associate's Degree or Bachelor's degree (or equivalent) is preferred. Four years in the Customer Service field is required. Experience or knowledge in the technical/industrial field required. Knowledge and experience with the garage door industry is a plus. Proficient in using Microsoft Applications (Word, Excel, Outlook, etc.) The ability to work in a fast-paced, high call volume office environment. Self-motivated with the ability to work well independently and as part of a team with minimal direct supervision. Must be able to effectively multitask and possess excellent attention to detail with exceptional follow-up skills. The

• Customer Service Associate

• positon is a full-time, hourly position with a comprehensive benefits package, opportunities for advancement and paid time off. Benefits include medical, dental, vision, short & long-term disability, life insurance, and a 401(k) with company match. Please reply via email with a copy of your resume. We are an equal opportunity employer. Principals only. Recruiters, please don't contact this job poster. Do NOT contact us with unsolicited services or offers

Job Type:

Full-time Pay:

$22.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person