Enter, review, and verify customer purchase orders for accuracy regarding part numbers, pricing, and shipping terms
Act as the liaison between clients and internal departments (shipping, production, planning) to ensure on-time delivery.
Answer inquiries regarding product specifications, lead times, and order status via phone or email.
Handle complaints, process returns, issue credits, and resolve shipping discrepancies.
Maintain accurate, up-to-date customer records, notes, and interaction logs.
Office Administration Who You Are (Basic Qualifications)
Customer service experience in a manufacturing, distribution, or B2B environment.
Experience using ERP systems (e.g., SAP, Oracle) What Will Put You Ahead
Associate's or Bachelor's degree in business or a related field For this role, we anticipate paying $75,000 - $90,000 per year.

This role is eligible for variable pay, issued as a monetary bonus or in another form. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. 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