Client Support Specialist

Client Support Specialist Richardson Insurance Hanover, MA Job Details Full-time From $55,000 a year 1 day ago Benefits Paid training Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Professional networking Teamwork Customer relationship building Phone communication Handling customer inquiries Process improvement Client relationship development Attention to detail Phone call management Cross-functional collaboration Team motivation (leadership skill) Communication skills Technical Proficiency Entry level Under 1 year Full Job Description Job description Join Our Team as a Client Support Specialist in Hanover, MA! Are you looking for more than just a job? Do you want to join a fun, energetic, and team-oriented workplace where your contributions are celebrated, and your career can truly thrive? If you're passionate about building relationships, providing exceptional service, and working in a supportive environment, we have the perfect role for you! We're hiring a Client Support Specialist to join our welcoming team in Hanover, MA. In this role, you'll focus on connecting with clients, providing tailored solutions, and contributing to a culture that values teamwork and customer satisfaction. This is a fantastic opportunity to thrive in a collaborative and dynamic environment where your dedication to client relationships makes a real difference.

What Makes Us Special:

We're a

Team:

Collaboration is at the heart of what we do. You'll work with talented colleagues who support one another and celebrate wins together.

We Work Hard, Play Hard:

While we're serious about hitting our goals, we also make time for fun and team bonding through team lunches, events, and celebrations.

We Value You:

Your growth matters to us. With ongoing training, mentorship, and room to advance, you'll be supported every step of the way.

What You'll Do:

Collaborate Across Teams:

Work closely with others to ensure seamless and satisfying customer experiences. Make an

Impact:

Contribute ideas, share feedback, and help improve processes to strengthen the team and client experience.

Your Key Responsibilities:

Tasks include, but are not limited to, answering phones, processing registry paperwork, claims intake and customer support. Bring energy and ideas to team meetings and initiatives.

What You Bring:

Experience:

Must have prior customer service experience. Industry experience preferred but not required — we'll teach you everything you need to know.

Skills:

Strong communication, organizational, and problem-solving abilities.

Tech Savvy:

You must be highly comfortable with technology. The ability to quickly learn and adapt to new software platforms is essential.

Team Spirit:

A positive, can-do attitude that inspires those around you.

Adaptability:

Our office is fast-paced and dynamic — priorities can shift moment to moment. You must be comfortable pivoting quickly to respond to client needs as they arise, while still maintaining a strong attention to detail.

What We Offer:

A Vibrant Team Culture:

Join a workplace where you'll feel valued, celebrated, and motivated every day.

Great Compensation:

Starting at $55,000+ per year, with bonus opportunities for exceptional performance.

Growth Opportunities:

Paid training, ongoing development, and pathways to advance your career. Why Join Us? We're not just a company—we're a community. Our people-first approach means you'll enjoy coming to work every day. From collaborating with an amazing team to celebrating milestones together, you'll thrive in an atmosphere where work feels rewarding and fun.

Additional Details:

Location:

On-site in Hanover, MA.

Schedule:

Monday to Thursday, 8:30AM-5:00PM. Friday, 8:30AM-4:00PM.

Relocation:

Required before starting. Ready to Apply? Take the leap and become part of a company where your hard work is recognized, and your success is our priority. Send your resume today, and let's start your journey with us—we can't wait to meet you!

Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

Dental insurance Health insurance Vision insurance Ability to

Commute:

Hanover, MA 02339 (Required) Ability to

Relocate:

Hanover, MA 02339: Relocate before starting work (Required)

Work Location:

In person

Job Type:

Full-time Pay:

From $55,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person