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Circulation/Customer Service Assistant
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Hanson Public Library
Hanson, MA (In Person)
$47,549 Salary, Full-Time
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Job Description
Circulation/Customer Service Assistant, Hanson Public Library (Hanson)
The Hanson Public Library is seeking a full-time (35 hours per week) Circulation/Customer Service Assistant. This position is responsible for circulation and public service duties, including checking items in and out, registering patrons, managing holds, answering the phone, and assisting patrons. Candidate must be reliable, flexible, have computer knowledge and excellent customer service skills.
Duties and responsibilities include but are not limited to:
- Uses the Library's computer system to perform circulation duties (checking in and out materials, placing and trapping holds, registering patrons, searching for Library materials, etc.)
- Manages circulation reports (lost and missing items, patron bills, etc.)
- Answers patron inquiries in person, via email, and on the phone
- Shelves materials
- Assists patrons with using Library collections, services, and technology
- Uses Library's online system for managing museum passes, meeting rooms, events, and Library of Things collection
- Performs other duties as required Required knowledge, skills, and abilities include but are not limited to:
- Ability to establish and maintain effective, cooperative, and positive working relationships with staff, volunteers, and the public
- Capable of dealing in a tactful and courteous manner with a wide spectrum of people in an atmosphere of sometimes noisy activity
- Exceptional written and oral communication skills
- Dedication to deliver outstanding customer service
- Capable of performing a variety of duties with accuracy, close attention to detail, and good judgment
- Skilled at moving between tasks with patience, flexibility and ease
- Experience with operating and troubleshooting a variety of technology and associated software Read the complete job description Qualifications
- High school diploma and six months to one year of experience in a related field; or any equivalent combination of education, training, certification and experience
- Demonstrated knowledge of computers and technology required
- Familiarity with SirsiDynix Workflows preferred
- Willingness to work evenings and weekends Full/Part Time Full Time Education NA Salary $22.