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Customer Service Representative
Job
Hire Right Recruiting
Hingham, MA (In Person)
$67,600 Salary, Full-Time
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Job Description
Description A growing residential plumbing, heating, and cooling company in the Hingham and South Shore area is hiring a Customer Service Representative for its call center. You will be the first voice customers hear, book service calls, and keep the schedule full. No call-center experience required; we will train the right person. Hourly base plus performance bonus, with a realistic on-target earnings range of $25 to $40 per hour. Key Responsibilities Answer inbound calls and book service appointments at an 85%+ booking rate Handle roughly 20 to 40 inbound calls per day Make 20 to 50+ outbound calls per day to fill the schedule and follow up Keep the dispatch board full and balanced Capture accurate customer and job details in ServiceTitan Deliver a warm, professional first impression on every call Hit individual and team goals tied to bookings and board-filled percentage Skills, Knowledge and Expertise Friendly, clear phone presence and a customer-first attitude No prior phone or call-center experience required; we will train the right person Comfortable with computers; ServiceTitan experience a plus Organized, dependable, and able to multitask in a busy call center Must pass a pre-employment background check Based on-site in Hingham, MA About Hire Right Recruiting At Hire Right LLC , we partner with skilled trades and service businesses to build teams that last. We take the time to understand the culture, values, and standards of every company we work with so that every candidate we bring forward is someone we'd bet on. If you're here, it means a company we believe in thought you were worth a look. We hope you feel the same way about them.