Customer Service Representative

Customer Service Representative at Beacon Hill Staffing Group, LLC Customer Service Representative at Beacon Hill Staffing Group, LLC in Leominster, Massachusetts Posted in 11 days ago. $45,000.00 - $55,000.00 per year

Job Description:

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Customer Services Representative to $55K - B2B Order Support Role! Our client, a thriving manufacturing company, is seeking a Customer Service Representative to manage order activity and serve as a key point of contact for business customers. This role focuses on order processing, proactive follow-up, and close collaboration with internal sales partners to ensure positive customer experience. The ideal candidate brings 2+ years of B2B customer service experience supporting tangible products.

Position Details:

Location:

Leominster, MA Work Model:

In Office Degree:

Not Required Responsibilities include managing customer orders from entry through completion; serving as the primary contact for an assigned customer territory; partnering closely with sales and internal teams to ensure accurate order fulfillment; responding to customer inquiries and resolving issues with urgency and professionalism; performing proactive follow-up to confirm order details and acknowledgements; tracking order status and maintaining accurate records; meeting service and performance goals in a high-volume environment. The ideal candidate possesses 2+ years of B2B customer service or order management experience; background supporting tangible products such as furniture, manufacturing, or similar industries; strong phone-based customer communication skills; comfort working in a fast-paced, detail-driven office setting; solid computer skills including Microsoft Office; and a proactive, team-oriented approach to problem solving. This opportunity offers paid overtime, a discretionary annual bonus, free parking, and a collaborative, people-first office culture! Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)