Veterinary Client Service Representative

Description Melrose Animal Clinic At Melrose Animal Clinic , we are committed to providing exceptional veterinary care and compassionate service to pets and the people who love them. Our team is passionate about creating a welcoming, supportive environment for every client and patient who walks through our doors. If you thrive in a fast-paced setting, love animals, and enjoy delivering outstanding customer service, we'd love to meet you! Melrose Animal Clinic is seeking a friendly, organized, and customer-focused Veterinary Receptionist / Client Care Representative to join our growing team. In this essential front-desk role, you will serve as the first point of contact for clients and their pets—ensuring a positive, efficient, and compassionate experience from check-in to check-out. The ideal candidate is detail-oriented, thrives in a busy veterinary environment, and has a passion for both client service and animal care. Some of the responsibilities you will own in this role: Greet clients and patients warmly while providing exceptional customer service Answer high-volume phone calls and direct inquiries appropriately Differentiate routine appointments from urgent/emergency cases and escalate as needed Schedule appointments efficiently and accurately Obtain and document patient medical history and client information Verify patient immunization and testing status Enter client, patient, and financial data into veterinary software systems Generate invoices and explain charges/treatment plans clearly to clients Process payments and maintain accurate financial records Communicate patient arrival and treatment needs to veterinarians and technical staff Manage retrieval, filing, and storage of medical records Maintain an organized and professional front desk/reception area Support additional administrative and client service tasks as assigned This is not a complete list of duties. Responsibilities may change based on clinic needs and operational requirements. Preferred Qualifications Previous experience in veterinary reception , animal hospital front desk , or medical reception preferred Passion for animal health and client care Excellent verbal and written communication skills Strong multitasking and organizational abilities Comfortable working in a fast-paced veterinary environment Proficient with computers and veterinary practice management software Positive, dependable, and team-oriented attitude Ability to remain calm and professional in stressful or emergency situations Benefits Employee discounts Flexible schedules 401K with company match Training and Career development If you're passionate about pets, enjoy helping people, and want to build a rewarding career in veterinary medicine, apply today to join the team at Melrose Animal Clinic ! About Melrose Animal Clinic Melrose Animal Clinic is an AAHA-accredited practice located in Melrose, MA, a desirable and conveniently situated community less than 10 miles north of Boston. We have a state-of-the-art facility, surpassed only by our state-of-the-heart attitude. Every interaction here is based on compassion and respect, Melrose Animal Clinic has been an integral part of the Melrose community since 1982. We are a cat-friendly practice and utilize many Fear Free techniques. We offer the most modern diagnostic, therapeutic capabilities, and comprehensive services including wellness exams and vaccinations, dental care, soft tissue surgery including laser surgery techniques, ultrasound, digital x-rays, dermatology, allergy management, laser therapy, and emergency care. We provide our team with every opportunity to continue to learn and grow. We take every step to give pets the best possible care, and the first step to meet patient need is supporting our wonderful staff. Equal Opportunity Employer Policy Melrose Animal Clinic is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.