Customer Service (E-Commerce)

Customer Service (E-Commerce) Express Employment•3.8 Newton, MA Job Details Full-time $23•$25 an hour 14 hours ago Qualifications Customer returns handling Full Job Description Located in Newton, MA Customer Service (E-Commerce)

Location:

Newton, MA Pay Rate:

$23•25/hour

Schedule:

Monday-Friday, 9:00 AM•5:00 PM Our client in Newton is hiring a Customer Service (E-Commerce) professional to support online customers and manage custom orders. This role is ideal for someone who is organized, detail-oriented, and comfortable working in a fast-paced environment while coordinating with vendors and internal teams.

Key Responsibilities:

Respond to customer inquiries (orders, products, shipping, returns) via phone and email Manage custom and special orders from start to delivery Coordinate with vendors on production, timelines, and order details Track orders and provide updates or resolve delays/issues Handle shipping issues and file claims when needed Maintain accurate order records and documentation Assist with website updates, product information, and promotions Identify issues and support process improvements

Qualifications:

2-4+ years of customer service, retail, or eCommerce experience Experience with order management or vendor coordination preferred Strong attention to detail and organizational skills Excellent written and verbal communication skills Ability to multitask in a fast-paced environment Experience with Shopify or similar platforms is a plus #3368

OS Express Office:

Waltham-Framingham 100 Crescent Road Suite 3R Needham Heights, MA 02494