Customer Service Representative Hybrid

Jobs › North Andover, MA › Customer Service Representative Hy… Massachusetts Employer Customer Service Representative Hybrid North Andover, MA Apply We are a growing, family-owned company operating since 1999. We are seeking motivated and compassionate individuals committed to delivering exceptional customer experiences while adhering to federal and state guidelines. Our safety protocols meet or exceed mandated standards, and we proudly serve an expansive portfolio of clients across both public and private sectors.

DUTIES:

Receiving in-bound calls and providing answers to questions with pre-scripted responses Occasional out-bound calls for verification purposes Data entry of sensitive information Providing compassionate and tactful service to community Operate multiple applications, databases, and computer programs Offer superior customer service Active learning and listening Attention to detail Extraordinary communication abilities Punctuality

REQUIREMENTS

Basic proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat. Knowledge of customer service practices and principles Excellent data entry and typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situations appropriately Ability to handle sensitive and private information Well organized, results driven, and able to work in a fast-paced environment. Ability to resolve challenging situations calmly and professionally. Ability to manage time and prioritize

Preferred Education and Experience:

Highschool Diploma or equivalent Experience with MS Office Degree or Veterans preferred but not required Bilingual Spanish is a Plus! This is a partial job description. Please contact our Career Center for more information. Active Filters Customer Service Representative ... North Andover, MA Clear All Apply