Customer Service/Dispatcher - Refrigeration & Beverage System Installation and Service

Customer Service/Dispatcher - Refrigeration & Beverage System Installation and Service Multi-Flow Industries

LLC - 3.9

Norwood, MA Job Details 1 hour ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Qualifications Phone communication Productivity software

Full Job Description Description:

We are seeking an organized, customer-focused Customer Service Representative/Dispatcher to support our refrigeration and beverage system installation team. This position coordinates service calls, schedules technicians, communicates with customers, and helps ensure efficient daily operations for beer draft systems, soda fountain systems, and refrigeration service accounts. Responsibilities Answering incoming customer calls and service requests Schedule and dispatch technicians for installations, maintenance, and emergency repairs Communicate with customers regarding appointment times, updates, and service status Create and manage work orders, invoices, and service documentation Maintain accurate customer records and scheduling information Assist with parts ordering and inventory coordination Support technicians and management with administrative tasks Provide excellent customer service and resolve customer concerns professionally Coordinate with the Part Department to develop service and repair quotes

Requirements:

Previous customer service and/or dispatch experience preferred Experience with refrigeration, beverage systems, or service industries is a plus Strong communication and multitasking skills Ability to prioritize and manage a fast-paced schedule Proficiency with computers, scheduling software, email, and Microsoft Office Strong organizational and problem-solving abilities Professional phone and customer service etiquette Knowledge of logistics and geography preferred

Benefits:

Competitive pay Commission opportunities for leads generated in the field Comprehensive medical/dental/prescription/vision plans Paid time off 9 paid holidays 401(k) with generous employer match Annual boot reimbursement Employer-paid life and disability insurance Flexible spending accounts (medical, dependent care, and commuter)