Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Service Representative
Job
MountainOne Bank
Pittsfield, MA (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
40
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Jobs › Pittsfield, MA › Customer Service Representative MountainOne Bank Customer Service Representative Pittsfield, MA Apply The full Customer Service Representative (Universal Banker Representative) job description {target="_blank" rel="noopener noreferrer"} contains more information about this position. This position is eligible for a \$2,000 sign on bonus paid after 90-days of employment.
Job Summary:
The Universal Banker Representative plays a vital role in providing exceptional customer service in accordance with our Community Banking Service Standards. This position participates in the daily operation of the branch; including but not limited to responsibilities for account management and assisting customers with banking products, transactions and other financial products/services as needed; for providing timely and efficient completion of transactions while maintaining accurate records and thorough handling of all cash and negotiable instruments assigned. The Universal Banker proactively participates in the branch sales referral process as directed by management. Position Requirements Technical Knowledge/Skills- Math literacy and fundamental financial calculations.
- Fundamental teller transactions.
- Proficiency in Microsoft Office Suite.
- Systems knowledge (teller and customer management); DecisionPro and DepositPro system knowledge.
- Branch procedures; cash handling; ATM processes and procedures.
- Product knowledge, e.g. deposit accounts, loan products, features/benefits.
- Sales process; as relates to selling through product promotion, cross-selling and making sales referrals. Personal Skills
- Critical thinking; ability to logically evaluate information, solve problems, exercise good judgement.
- Goal-orientation; ability to expend the time, effort and focus necessary to achieve goals.
- Personal accountability and effectiveness; ability to act responsibly.
- Interpersonal skills; communication skills, including verbal, written and active listening.
- Empathy, ability to relate to and care for others.
- Flexibility, ability to adapt to situations and others.
- Detail-orientation and consistency; ability to organize activities, tasks and projects with accuracy.
- Teamwork, ability to participate cooperatively in setting and achieving team goals; participate in peer coaching.
- Customer service and relationship-management; strive to anticipate, meet, exceed customer expectations.
- Act and communicate professionally, with consideration, respect and courtesy. Experience
- Associate\'s degree preferred. High School diploma required.
- Minimum one year of banking experience. Other Requirements
- Flexibility and availability to service all banking hours, as needed.
- Ability to travel up to 25% of the time outside a 25-mile radius.
- Ability to sit, drive, bend, make/answer telephone calls.