Find & Apply For Customer Service Representative Jobs in Pittsfield, Massachusetts

Jobs › Pittsfield, MA › Customer Service Representative Robert Half Customer Service Representative Pittsfield, MA Apply Description We are looking for a Customer Service Representative to support clients in Pittsfield, Massachusetts within the financial services industry. This Long-term Contract position is ideal for someone who communicates clearly, handles a high volume of customer interactions with professionalism, and provides dependable service across phone-based channels. The person in this role will help resolve inquiries, process requests accurately, and contribute to a positive customer experience in a fast-paced support environment.

Responsibilities:

• Respond to incoming customer calls promptly and professionally, providing helpful support for a range of account or service-related questions.
• Place outbound calls when follow-up is needed to clarify requests, share updates, or confirm next steps with customers.
• Enter customer orders, service details, and interaction notes with a strong focus on accuracy and completeness.
• Investigate client concerns, identify practical solutions, and ensure issues are resolved or escalated appropriately.
• Maintain a consistent, courteous approach while managing multiple conversations and service tasks throughout the day.
• Document each customer interaction thoroughly to support service continuity and operational compliance.
• Work closely with internal teams to address more complex requests and help keep service levels on track. Requirements
• Previous experience in a call center or customer-facing support role.
• Ability to manage inbound and outbound phone conversations with confidence and professionalism.
• Strong verbal communication skills and active listening ability.
• Experience handling customer questions, concerns, and service requests in a timely manner.
• Comfortable with data entry and maintaining accurate records during customer interactions.
• Able to stay organized and effective in a fast-paced environment.
• High level of professionalism, reliability, and customer focus.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . Active Filters Customer Service Representative Pittsfield, MA Clear All Apply