Customer Experience Specialist (poolside)

Customer Experience Specialist (poolside) Saugus, MA Job Details Part-time $20 an hour 1 day ago Benefits Paid training Paid time off On-the-job training Flexible schedule Referral program Qualifications Bilingual Record keeping Customer communication Customer inquiry handling Working with children Client services Data entry Safe environment creation Clean workspace maintenance Communication skills Teaching Entry level Full Job Description Company Overview British Swim School is dedicated to ensuring that every individual, regardless of age or ability, has the opportunity to become a safe and happy swimmer. Our mission is supported by our fun and gentle teaching methods, which are designed to teach water survival skills and stroke advancement starting from just 3 months old. We are committed to building a team that is: Positive and brings good energy to the team. Dependable and consistent, ensuring our swimmers and team can count on you. Able to create meaningful connections with our swim community. Eager to grow personally and professionally. Solution oriented. Summary As a Customer Experience Specialist at British Swim School, you will play a vital role in enhancing our customers' experience by providing exceptional service and support. This position is crucial in helping us fulfill our mission of promoting water safety and ensuring that every swimmer feels welcomed and valued. Responsibilities Complete British Swim School training program. Provide outstanding customer service by getting to know our swim families and addressing inquiries/concerns promptly. Collaborate with team members to ensure a seamless customer experience throughout the swim program. Maintain accurate records of customer interactions and feedback for continuous improvement. Maintain a safe, clean and welcoming environment for our students and families Promote British Swim School programs to potential clients, highlighting the benefits of our teaching methods. Qualifications Proven experience in customer service or client services roles, preferably in an educational or recreational setting. Strong communication skills, both verbal and written. Ability to handle basic data entry tasks accurately and efficiently. Bilingual skills are a plus to enhance communication with diverse clientele. Demonstrated ability to work well in a team environment while also being self-motivated. A passion for delivering a positive experience and commitment to upholding British Swim School's core values. Ready to start making a difference in people's lives through swimming education and have the skills to elevate our customer experience? We invite you to apply today at British Swim School!

Job Type:

Part-time Pay:

$20.00 per hour

Benefits:

Flexible schedule On-the-job training Paid time off Referral program Application Question(s): Are you able to work Tuesday, Wednesday, Thursday 3:30pm to 8:30pm?

Experience:

Working with children: 1 year (Preferred)

Work Location:

In person