Do you enjoy building relationships and helping people find solutions that meet their financial needs? Somerset Federal Credit Union is seeking a full-time Member Service Representative to provide welcoming, knowledgeable service and support our members with their banking needs. In this role, you'll open accounts, explain our products and services, and help members manage their accounts with confidence. We're looking for someone who brings strong customer service skills, attention to detail, and a collaborative approach. What You'll Do Open new deposit accounts and prepare accurate account documentation. Explain credit union products and services and recommend options that fit members' needs. Respond to account inquiries and resolve member questions, concerns, and complaints promptly and professionally. Issue Visa debit cards through our Instant Issue program. Manage share certificate renewals and process account information changes authorized by members. Lease safe deposit boxes and assist members with related services. Process returned mail and maintain accurate member records. Communicate department activities, concerns, and issues to the Senior Vice President of Retail Banking and prepare reports as requested. Work closely with other departments to provide consistent, responsive member service. Follow credit union policies and procedures for information security, privacy, fraud prevention, and Bank Secrecy Act compliance. Participate in required meetings and training and maintain an organized, secure workspace. What You'll Bring A high school diploma or equivalent. Two to four years of experience in financial services or member/customer service. Knowledge and understanding of credit union operations and member services. Strong communication and interpersonal skills. Attention to detail and a commitment to accurate documentation. The ability to understand and follow policies, procedures, and instructions. Comfort using workplace software, including Microsoft Word and Excel. A positive, professional approach to working with members, coworkers, and other departments. Work Environment This position works on site and reports to the Senior Vice President of Retail Banking. Duties include frequent computer use, handling documents, and occasionally exerting up to 10 pounds of force. Occasional local travel may be required. Reasonable accommodations are available to qualified individuals with disabilities.

Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Retirement plan

Work Location:

In person