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Registration Services Representative
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Mass General Brigham (Enterprise Services)
Somerville, MA (In Person)
$45,229 Salary, Full-Time
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Job Description
Registration Services Representative Mass General Brigham (Enterprise Services) $17.71
- $25.28 United States, Massachusetts, Somerville 399 Revolution Drive (Show on map) May 26, 2026 Responsible for providing excellent customer service and efficiently registering patients in a healthcare facility. Collect accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements. Essential Functions
- Greet patients and provide a warm and welcoming environment during the registration process.
- Collect and enter patient demographic information accurately into the registration system, including name, address, contact details, and insurance information.
- Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines.
- Provide exceptional customer service to patients, family members, and visitors.
- Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner.
- Assist patients in completing registration forms and explain the registration process.
- High School Diploma or Equivalent required
- Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred
- M-F Eastern Business hours required for remote role; hours range between 8AM-6PM EST
- A quiet, secure, stable, HIPPA-compliant workstation is required.