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Office Administrative And Customer Support - Customer Service Representative
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Mindlance
Tewksbury, MA (In Person)
Full-Time
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Job Description
Office Administrative and Customer Support - Customer Service Representative#26-13929
Tewksbury, MA
All On-site Job Description
- Execute and manage order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers.
- Responds effectively and efficiently to internal and external inquiries across multiple channels, ranging from orders, product availability, pricing, delivery, billing, and other forms of documentation
- Handle customer order inquiries and engage with relevant stakeholders to resolve issues in a timely manner.
- Accounts & backlogs management, proactively communicate changes/delays and suggest alternative options whenever possible to mitigate escalation due to shipping delays.
- Prompt coordination with logistics team for timely pick up & delivery.
- Liaise with manufacturing facilities & 3rd party vendors as necessary
- Work with Finance on Accounts Receivable, Accounts Payable issues & follow up when needed.
- Participate in order management process improvement when needed.
- Responsible to meet all operational KPI and SLA.
- Ensure all documentation and order processes are in line with corporate guidelines and compliance
- Reports preparation on regular basis.
- Perform other duties/projects as assigned.
Skills required:
Customer service, solve problems, critical thinking, excellent keyboard entry, order management, ERP experience, SFDC experience How will you get here? Education - High School Diploma or some College Experience- Prefer 1 year of experience in Customer Service and order processing (handling end to end transactions in Quote to Bill). Knowledge, Skills, Abilities- Candidate must be service oriented, able to work under pressure with excellent phone, email etiquette skills and able to handle difficult customers.
- Experience in
ERP, SFDC & MS
Office preferred.- Excellent communications skills