Service Writer /

Customer Liaison Location:

Martha's Vineyard Shipyard (On-site)

Position Type:

Full-Time, Year-Round (With Benefits) About Us We are a growing, family-owned shipyard built on quality craftsmanship, strong customer relationships, and a passion for the water. We pride ourselves on creating a workplace where team members are supported, challenged, and appreciated. We are currently looking for a Service Writer who thrives in a fast-paced environment and is ready to be the face of our service operations.

What You'll Do First Contact:

Act as the main point of contact for our customers, offering top-tier communication and welcoming service.

Estimating & Planning:

Prepare detailed, accurate written estimates for labor, parts, and repairs.

Project Tracking:

Follow work closely through every stage of service to ensure deadlines and high quality standards are met.

Customer Follow-Up:

Maintain proactive, timely communication with boat owners regarding updates, approvals, and completion timelines.

What We're Looking For Boat Knowledge:

Solid understanding of boats, marine systems, and shipyard terminology is require

Tech-Savvy:

Comfortable navigating digital management software, inventory systems, and modern communication tools.

Detail-Oriented & Organized:

Exceptional tracking abilities to keep work orders accurate and projects moving smoothly.

Adaptable & Driven:

Willing to take on new challenges and adjust as daily shipyard priorities evolve.

People Skills:

High level of patience, exceptional customer service skills, and a good sense of humor!

What We Offer Year-Round Stability:

Full-time, year-round employment (not seasonal). Competitive Compensation & Benefits Package A supportive, team-oriented, family-owned working environment. How to Apply Ready to take on the challenge? Send your resume to jhale@mvshipyard.com with the subject line "Service Writer Application".