Customer Service Representative

Customer Service Representative at Robert Half Customer Service Representative at Robert Half in Topsfield, Massachusetts Posted in 1 day ago.

Type:

full-time

Job Description:

Position Overview The Customer Service Representative serves as a front-line support role focused on ensuring a high-quality customer experience. This position supports customer service operations and collaborates with multiple internal departments, including senior leadership. Key Responsibilities Process B2B e-commerce orders within internal systems Enter and manage customer orders via email, phone, and sales representatives Respond to inquiries regarding order status, credit approvals, and delivery timelines Track orders from entry through shipment and provide updates to customers Assist with technical product and order-related questions Resolve customer complaints professionally via phone and email Maintain and update customer records and sales information Generate reports and draft correspondence Provide administrative support to senior management Assist team members and departments as needed Qualifications Bachelor's degree preferred 5+ years of customer service or office support experience Experience in a technical or product-based environment preferred Required Skills & Competencies Strong organizational and multitasking abilities High attention to detail and ability to meet deadlines Excellent communication skills (phone, email, and in-person) Ability to handle challenging customers professionally Strong interpersonal and customer service skills Self-starter with a positive attitude Ability to work independently and collaboratively Flexible and adaptable in a fast-paced environment Technical Skills Experience with Navision or similar ERP/sales systems Proficiency in Microsoft Word and Excel PowerPoint experience is a plus