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Call Center 11:30-8pm

Job

Bank W Holdings

Waltham, MA (In Person)

$44,720 Salary, Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 7/18/2026

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Job Description

Call Center 11:30-8pm Bank W Holdings•4.7 Waltham, MA Job Details Full-time $21•$22 an hour 3 hours ago Benefits Commuter assistance Qualifications Live chat Teamwork Interpersonal skills Call center experience Problem-solving Typing Full Job Description 2nd Shift Customer Service Representative $22/hour | 2nd
Shift Location:
Waltham, MA Schedule:
Monday-Friday, 11:30 AM•8:00
PM Training Schedule:
9:00 AM•5:00 PM in Boston. Parking is not reimbursed during training.
Hybrid Schedule After Training:
In-office Tuesdays and Wednesdays. Position Overview We are seeking a customer-focused professional to join a high-volume call center environment supporting participants in a federal commuter benefits program. This role involves assisting individuals with questions about pre-tax commuter benefits, including public transportation and commuter rail options. The position handles approximately 100 calls per day, primarily inbound, with occasional outbound calls for escalated matters. Key Responsibilities Deliver exceptional customer service through high-volume phone, chat, and email communication. Research and resolve transaction issues, technical questions, and service-related inquiries. Accurately document all customer interactions and maintain detailed records. De-escalate challenging situations using strong problem-solving and communication skills. Meet and exceed service level agreements and performance expectations. Support additional team initiatives and responsibilities as needed. Qualifications & Skills Previous call center or high-volume customer service experience required. Strong verbal and written communication skills. Ability to thrive in a fast-paced, multitasking call center environment. Positive, customer-first mindset with strong de-escalation abilities. Proficiency in Microsoft Office and comfort navigating telephony and CRM systems. Typing speed of 40+ words per minute. Experience in payments, fintech, or B2B services is preferred but not required. Team-oriented, adaptable, and dependable.
Pay:
$21.00•$22.00 per hour Application Question(s): Can you work 11:30-8 M-F?
Experience:
Call center: 1 year (Required)
Work Location:
In person