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Indotronix
Customer Service Representative
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Job Description
Customer Service Specialist (Contract) Waltham, MA | Monday-Friday, 8:00am-4:30pm | Contract through 12/31/2026 About the Role Join our high-performing team as a Customer Service Specialist, where you'll play a vital part in delivering exceptional support to both internal and external customers. This contract opportunity offers hands-on experience in a fast-paced, collaborative environment, making a real impact on the customer journey within a leading organization. Responsibilities
- Deliver outstanding customer service by efficiently processing transactions in line with company guidelines and customer specifications.
- Maintain and update customer account information using Salesforce, ERP, and related applications.
- Proactively communicate order status, delivery updates, and invoicing details to customers and business development managers.
- Collaborate with cross-functional teams to resolve customer inquiries, complaints, and order delays quickly and effectively.
- Monitor and respond to customer feedback, ensuring any issues are addressed and detailed reports are provided.
- Manage inbound customer calls, voicemails, and direct inquiries to the appropriate teams.
- Identify and recommend process improvements for greater efficiency and customer satisfaction. Required Skills and Experience
- Minimum 2 years' proven success in a customer service role.
- Proficiency in Microsoft Office and Salesforce.
- Strong verbal and written communication skills in English.
- Excellent organization and multitasking abilities.
- Bachelor's degree or equivalent experience. Preferred Skills
- Experience within the Life Sciences industry.
- Familiarity with ERP systems. Benefits
- Voluntary overtime available.
- Gain valuable experience with industry-leading CRM and ERP tools.
- Work in a supportive, team-oriented atmosphere committed to continuous improvement.
- Opportunity to contribute to a dynamic company focused on performance and customer loyalty.
Benefits
- Dental Insurance