Lexus Service Advisor

Lexus Service Advisor Lexus of Watertown - 3.9 Watertown, MA Job Details Full-time $70,000 - $120,000 a year 6 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Career development plan Vision insurance 401(k) matching Employee discount Professional development assistance Flexible schedule Life insurance Referral program Paid sick time Qualifications Service writing Customer communication Working in the automotive repair industry Driving Customer relationship management Mechanical knowledge Flexibility Full Job Description Join our team where the sense of commitment to our customers is as important as the growth of our employees! Our company is looking for experienced Service Advisors to join our rapidly expanding service department! If you believe being a Service Advisor is a true craft- one built on charisma, communication and thorough product knowledge...we want to talk to you! As a Service Advisor you will be responsible for meeting customers and dealing with customer requests pertaining to repair and/or servicing of their vehicle issues. Service Advisors are key players in the dealership for fostering positive customer relations through communication and following up with customers on repair status and charges on repairs.

Job Responsibilities:

Advises customers about necessary service for routine maintenance. Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. Prepares a repair order showing time, cost and labor estimates for service. Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. Explains the work performed and the repair order charges to the customer. Handles customer complaints. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Arranges test drives with customer and techs as needed to confirm the problem. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time." Checks with assigned dispatcher, if necessary. Obtains customer's signature on repair order. Establishes customer's method of payment. Obtains credit approval, if necessary. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.

Keeps service department forms, menus and pricing guides up-to-date and available to them when needed.

Maintains high customer satisfaction standards.

Handles telephone/Email inquiries regarding appointments and work in process.

Maintains a professional appearance.

Keeps work area clean.

Job Qualifications:

Great attitude with a high-energy and personality. Ability to work hard with limited supervision. Automotive Service Advisor experience a must. Must be able to manage in a fast paced work environment. Excellent oral and written communication skills. Professional personal appearance and work ethic. Must have great customer service skills. Must be able to pass pre-employments screens.

Benefits:

Excellent pay plus bonus Paid vacation Paid sick time Paid holidays Fidelity 401K BCBS Medical and Dental insurance Eye Med Vision insurance American Fidelity Accident, Hospital Indemnity, Cancer, and Long-Term Disability insurance

Job Type:

Full-time Pay:

$70,000.00 - $120,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance

Work Days:

Monday to Friday Weekends as needed

Work Location:

In person