Medical Call Center Representative

Medical Call Center Representative Pioneer Spine and Sports Physicians - 3.9 West Springfield, MA Job Details Full-time $18 - $20 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Life insurance Qualifications Patient flow optimization Electronic health records (EHR) management Multilingual Phone communication Maintaining patient confidentiality Medical office experience English Medical scheduling Administrative experience Medical administrative support Analysis skills Data entry Patient interaction Healthcare data collection Managing patient records Care coordination Working with individuals with language barriers Escalation handling Medical terminology Communication skills Entry level Under 1 year Client interaction via phone calls Full Job Description Job Summary Join our dynamic healthcare team as a Medical Call Center Representative, where your energetic communication skills and compassionate approach will make a meaningful difference in patient care. In this role, you will serve as the first point of contact for patients seeking medical assistance, providing accurate information, scheduling appointments, and guiding them through their healthcare needs. Your enthusiasm and professionalism will help create a positive experience for every caller while ensuring efficient handling of inquiries and data entry tasks. This paid position offers an exciting opportunity to develop your customer service expertise within a fast-paced medical environment. Responsibilities Answer incoming calls promptly with a friendly, professional demeanor, demonstrating excellent phone etiquette. Assist patients by collecting and verifying personal and medical information with clarity and accuracy. Schedule appointments, follow-up calls, and coordinate with healthcare providers to ensure smooth patient flow. Provide detailed explanations of medical procedures, insurance processes, or appointment requirements in clear language. Maintain comprehensive records by accurately entering data into electronic health record systems while adhering to confidentiality standards. Support medical office staff by handling administrative tasks such as data entry, appointment reminders, and documentation updates. Communicate effectively with multilingual patients, utilizing bilingual skills when available to enhance understanding and service quality. Skills Proficiency in English communication with the ability to convey information clearly and empathetically. Multilingual or bilingual abilities to serve diverse patient populations effectively. Strong knowledge of medical terminology to accurately interpret patient inquiries and documentation. Excellent computer skills, including familiarity with data entry systems and electronic health records. Demonstrated customer service experience with a focus on professionalism and patience. Knowledge of phone etiquette best practices to ensure respectful and effective communication. Prior experience in a medical office or healthcare setting is preferred but not required; training will be provided. Analytical skills to assess caller needs quickly and provide appropriate solutions or escalate issues as necessary. This role is ideal for motivated individuals eager to contribute to quality healthcare delivery through exceptional communication and organizational skills. We value diversity and are committed to providing an inclusive environment where all team members can thrive!

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off

Work Location:

In person