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Customer Support Team Associate

Job

Homans Associates

Wilmington, MA (In Person)

$43,680 Salary, Full-Time

Posted 1 week ago (Updated 17 hours ago) • Actively hiring

Expires 7/24/2026

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Job Description

Customer Support Team Associate Location:
Wilmington Branch |
Schedule:
Monday-Friday 6 am - 3pm |
Compensation:
$20.00-$22.00/hour Position Overview Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi, Armstrong and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey. At Homans, we're committed to delivering world-class service to our customers. As a Customer Support Team Associate, you will work with our internal branch locations and customer base to expedite orders from our eCommerce platform through the logistics chain — playing a key role in keeping our operations running smoothly.
Company Website:
 http://www.homans.com/careers Responsibilities of a
Customer Support Team Associate:
Work with branch locations to communicate upcoming and expedite orders Source equipment and materials from within the company Report inventory and logistical needs to management Communicate with customers on order status and delivery/pick-up dates Work with the customer base to resolve issues Communicate internally on potential solutions and changes Support Business Development by identifying potential growth opportunities and handing off prospects to the Business Development Center Other duties as assigned. Qualifications of a
Customer Support Team Associate:
Experience providing a high level of customer service Excellent telephone and written communication skills Demonstrated proficiency with computers and technology Strong problem-solving and decision-making skills Ability to build and maintain relationships Ability to follow up and follow through High School Diploma or GED required There's no place like Homans! Competitive compensation with growth potential Career advancement opportunities - internal mobility to expand your role Comprehensive benefits (Medical, Dental, Vision, 401k, HSA, PTO, EAP) Employer-Paid Life/AD&D Insurance Employee Stock Purchase Plan Health & Wellness Program #IND1