Find & Apply For Customer Service Representative Jobs in Wilmington, Massachusetts

Jobs › Wilmington, MA › Customer Service Representative Robert Half Customer Service Representative Wilmington, MA Apply Description We are looking for a Customer Service Representative to support daily customer communications and order processing in Wilmington, Massachusetts. This contract opportunity with permanent potential is ideal for someone who enjoys providing responsive service, managing administrative tasks, and keeping order information accurate across multiple channels. The role will work closely with customers, internal teams, and sales staff to ensure inquiries are handled efficiently and documentation is completed with care.

Responsibilities:

• Manage front-desk and phone coverage by greeting callers, directing inquiries to the appropriate teams, and connecting customers with their assigned sales contacts.
• Prepare guarantee documentation and related product assurance letters, ensuring records are accurate and aligned with food-grade compliance expectations.
• Enter and maintain customer orders using both manual logs and the company's online ordering tools, with close attention to detail and timeliness.
• Provide day-to-day support for sales representatives by assisting with customer follow-up and order activity when team members are unavailable.
• Review order status and respond to customer questions by using internal systems to confirm details, update information, and resolve routine issues.
• Maintain organized files, correspondence, and spreadsheets to support smooth customer service and administrative operations. Requirements
• Previous experience in customer service, order entry, or a similar administrative support role.
• Comfortable handling inbound calls professionally and routing requests to the correct department or contact.
• Ability to learn company-specific software used for placing, tracking, and reviewing customer orders.
• Working knowledge of Microsoft Office, including basic Excel spreadsheet tasks.
• Strong written communication skills for preparing business correspondence and customer documentation.
• High level of accuracy, organization, and follow-through when managing multiple tasks.
• Ability to work collaboratively with customers, sales staff, and internal departments in a fast-paced environment.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . Active Filters Customer Service Representative Wilmington, MA Clear All Apply