Customer Service Representative JMT Staffing Solutions - 3.0 Woburn, MA Job Details Temporary $25 - $30 an hour 1 day ago Qualifications Pricing MRP Attention to detail Productivity software Associate's degree Office experience Full Job Description Customer Solutions Representative JMT Staffing Solutions |

Woburn, MA Job Type:

Temporary, 3-6

Month Assignment Schedule:

Full-Time Location:

Woburn, MA Position Overview JMT Staffing Solutions is seeking a Customer Solutions Representative for a full-time, temporary assignment expected to last 3-6 months to cover a leave of absence. This role is ideal for an experienced customer service professional who enjoys working with customers, coordinating orders, and supporting sales and operations teams in a fast-paced manufacturing environment. The successful candidate will serve as a key point of contact for customers, ensuring orders are processed accurately, quotes are coordinated efficiently, and communications regarding delivery schedules and order status are handled promptly. Key Responsibilities Process and manage customer purchase orders, order entries, and delivery schedules within an ERP system. Monitor customer portals, emails, and other communication channels to ensure timely responses. Coordinate requests for quotes (RFQs) with internal estimating and sales teams and follow up to ensure timely completion. Review incoming orders for accuracy, including pricing, lead times, product specifications, shipping terms, and quality requirements. Communicate order status, schedule changes, and customer requests to internal teams and customers. Support sales activities by maintaining customer opportunities, coordinating pricing, and assisting with quote management. Respond promptly to customer inquiries by phone and email. Work cross-functionally with sales, operations, engineering, accounting, procurement, and program management to resolve issues. Research customer complaints, troubleshoot order-related problems, and help coordinate appropriate resolutions. Maintain accurate customer and order information while providing a high level of customer service. Qualifications Minimum of 2 years of customer service experience. Minimum of 2 years of experience using Microsoft Office. Experience working in a fast-paced office environment requiring multitasking and attention to detail. Strong written and verbal communication skills. Excellent organizational, problem-solving, and follow-up skills. Ability to manage multiple priorities while maintaining accuracy and a customer-focused approach. Preferred Qualifications Associate's or bachelor's degree in business or a technical discipline. Experience with CRM software, such as Salesforce. Experience with ERP or MRP systems, particularly Oracle. Previous quoting or order management experience. Familiarity with manufacturing environments and technical drawings or blueprints. Apply Today If you have a strong customer service background and enjoy coordinating orders, solving problems, and working with multiple teams, we encourage you to apply.

Please note:

This is a temporary, full-time assignment expected to last 3-6 months to provide leave-of-absence coverage.

Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Work Location:

In person