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Kraft Power

Service Writer - Advisor - Generator / Heavy Equipment / Marine Equipment

Pay: $65,000–$90,000/yr

Posted: 2 weeks ago

Location: Woburn, MA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/1/2026

Career Insights for Automotive Customer Service Representative

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Based on Massachusetts data

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$56,405 / year median in Massachusetts

+13% projected growth

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Job Description

Kraft Power is Growing and looking for another experienced Service Writer•Advisor•Generator / Heavy Equipment /

Marine Equipment Title :

Service Writer•Advisor•Generator / Heavy Equipment /

Marine Equipment Department:

Service Team Reports to:

Service Manager Main Function :

Service Writer•Advisor•Generator / Heavy Equipment / Marine Equipment This person will be responsible for customer inquiries and will be responsible for working up technical and commercial solutions and quotes to offer customers for Engines and Generators. Responding to customer inquiry through scope of work completion. This includes developing and pricing the scope of work, scheduling and closing the work order for invoicing.

Duties and Responsibilities :

Under the general direction of the Service Manager, the Product Support Coordinator responsibilities include but are not limited to the following: Responsible for developing quotes for repairs on Equipment and marine Equipment including parts and labor. Develops professional rapport with our customers that fosters a good relationship where Kraft Power maintains the status as preferred vendor for our customers. The ability to work within the company system for quoting, scheduling, and billing. Ability to work the quoting and work order system through all the workflow requirements. Schedule technicians for additional work by working within the system and communicating with the customer. Technical knowledge required to work up quotes for the projects. Responsible for customer relationships and improving customer satisfaction. Act as point of contact for the customer.

Skills:

Ability to communicate with co-workers and staff in an articulate, courteous, and business-like manner. Capable of working independently, keeping supervisor appropriately informed regarding operational issues. Technical knowledge in the power generation industry preferred, engine and/or generators. Proficient in MS Office Suite programs specifically

PowerPoint, Excel, Outlook, and Word Preferred Qualifications:

• Technical expertise in power generation, heavy equipment, or automotive industry preferred, but not required. Engines and Generators • Excellent customer relationship skills preferred.

Job Type:

Full-time Pay:

$65,000.00•$90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person