Customer Service Associate

Customer Service Associate at Noblesoft Solutions Customer Service Associate at Noblesoft Solutions in Baltimore, Maryland Posted in 1 day ago.

Type:

full-time

Job Description:

• Must have 2-3 years of customer service or call center experience
• Must be proficient in Microsoft Office Suite and PDF. Salesforce experience is a plus
• Answers in bound calls (no selling) Provides exceptional customer service information regarding 401(k), 403(b) or other qualified plans Educates participants about their retirement account and features Data Entry and other administrative tasks Facilitates problem resolution and document processing

Skills:

Knowledge, Skills, and Abilities Proficiency in Microsoft Office products Communicate effectively, both verbally and in writing Excellent problem-solving and critical thinking ability Ability to multitask Show initiative and be proactive when necessary Quality-driven with a strong sense of accountability Diagnose problems and offer resolution Be open and flexible in a dynamic environment focused on continuous improvement Salesforce knowledge preferred but not required Bilingual (Spanish/English) is a plus