Customer Service Representative Jr

Customer Service Representative Jr#26-07877 baltimore, MD All On-site Job Description A Junior Customer Service Representative is responsible for providing support and assistance to customers of a company.

Responsibilities may include:

Responding to customer inquiries via phone, email, or chat. Providing information about products or services, including pricing, availability, and features. Processing orders, returns, and exchanges. Resolving customer complaints or issues in a timely and professional manner. Escalating complex or unresolved issues to senior customer service representatives or management. Maintaining accurate records of customer interactions and transactions. Following up with customers to ensure their satisfaction. Collaborating with other departments to address customer needs or concerns. Keeping up-to-date with product knowledge and company policies. Providing feedback to management on customer trends, issues, and suggestions for improvement. A Junior Customer Service Representative should have strong communication and interpersonal skills, as well as a customer-focused attitude. They should be able to work effectively in a fast-paced environment and handle multiple tasks simultaneously. Previous customer service experience and knowledge of customer service principles and practices are beneficial

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."