Customer Service Management Assistant

Customer Service Management Assistant Harris Teeter

• 3.4 Bethesda, MD Job Details Full-time $17
• $21 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Employee discount Flexible schedule Retirement plan Qualifications Basic math Administrative experience Store management Problem-solving Organizational skills Retail management Time management

Full Job Description Responsibilities:

• Manage a team of customer service representatives and ensure high-quality service is provided to customers
• Develop and implement customer service policies and procedures
• Handle escalated customer inquiries and complaints in a professional and timely manner
• Monitor customer interactions to ensure adherence to company standards
• Train and coach customer service representatives on best practices and provide ongoing support
• Collaborate with other departments to resolve customer issues and improve overall customer satisfaction
• Conduct performance evaluations and provide feedback to team members
• Analyze customer service data and generate reports for management

Skills:

• Excellent phone etiquette and communication skills
• Strong organizational skills with the ability to prioritize tasks effectively
• Knowledge of stock market operations and financial products is a plus
• Exceptional time management skills to meet deadlines and handle multiple tasks simultaneously
• Proficiency in basic math calculations for handling transactions and resolving billing issues
• Strong administrative skills for maintaining accurate records and documentation This position offers competitive compensation, benefits, and opportunities for career growth.

We are seeking a highly motivated individual with a passion for providing exceptional customer service. If you have the required skills and experience, we invite you to apply for this exciting opportunity.

Job Type:

Full-time Pay:

$17.00

• $21.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance

Experience:

Retail management: 2 years (Required)

Work Location:

In person