Find & Apply For Customer Service Representative Jobs in Bethesda, Maryland

Verizon Agent API Consulting Group Bethesda, MD Job Details Full-time $50,000 - $55,000 a year 18 hours ago Qualifications Customer communication Customer relationship building Promoting products Sales needs analysis Client rapport building Client inquiry handling In-person customer service Sales presentations Customer engagement Consumer electronics Experience with customer site (as sales environment) Entry level Technology sales Full Job Description Fast internet isn't just about speed; it's about changing how our customers live, work, and connect with each other. We're seeking a Full-time Verizon Agent to be the person our customers turn to when they're ready to enjoy quality internet and TV. Because better connectivity isn't just a luxury, it's a quality-of-life upgrade for our customers. As a Verizon Agent, you are learning to become the person your customers trust for honest enrollment guidance. The program grounds our Verizon Agent in enrollment fundamentals: talking with our customers about Fios, explaining high-speed internet without specs, and presenting entertainment options as lifestyle improvements rather than product bundles. Core Functions of the Verizon Agent Consult with our customers in person about Verizon benefits for high-speed internet, premium TV entertainment, and reliable phone service. Promote entertainment packages in person, showcasing premium viewing experiences for all household members and devices. Support enrollments by answering customer questions about internet services in person, connectivity options, entertainment benefits, and value propositions. Explain contract-free flexibility in person, focusing on customer choice, service freedom, and no long-term commitments with Verizon Fios. Identify customer needs and match them with appropriate Verizon Fios packages based on their lifestyle, budget, and customer requirements. Engage our customers in person to discuss connectivity, entertainment solutions, and comprehensive service bundles. Preferred Skills of the Verizon Agent Build rapport quickly with customers through warm, professional interactions. Deliver professional enrollment presentations that emphasize everyday value. Listen actively to uncover customer needs and match solutions. Maintain professionalism that strengthens Verizon's reputation. Collaborate with fellow Verizon Agents to support shared enrollment goals.

Pay:

$50,000.00 - $55,000.00 per year

Work Location:

In person