Luxury Service Advisor

Jaguar Land Rover at West Columbia is seeking an experienced Luxury Automotive Service Advisor to join our team! Jim Coleman Automotive is a third-generation, family-owned automotive group that has served the Washington metropolitan area for more than 70 years. We offer a supportive team environment, competitive compensation, excellent benefits, and opportunities for professional growth. We are looking for a proven Service Advisor with high-line/luxury automotive dealership experience who understands the level of communication, professionalism, and personalized service luxury clients expect. Jaguar Land Rover experience is a plus, but NOT required. Responsibilities Greet customers and provide a professional, personalized service experience Listen to customer concerns and accurately document service and repair needs Prepare and manage repair orders from write-up through completion Communicate with technicians regarding diagnostics, repairs, and maintenance recommendations Clearly explain recommended services, pricing, and repair timelines Provide timely updates throughout the service process Present maintenance and repair recommendations confidently and professionally Coordinate appointments, vehicle drop-off, and pick-up Build strong customer relationships and maintain excellent CSI Work closely with technicians, parts, and service management to ensure an efficient workflow Qualifications 2+ years of Service Advisor experience in a high-line/luxury automotive dealership required Jaguar Land Rover experience preferred, but not required Proven success in customer satisfaction and service sales Strong communication and relationship-building skills Professional, polished, and customer-focused Excellent organizational and multitasking abilities Comfortable working in a fast-paced dealership environment Tech-savvy and able to learn dealership and manufacturer systems Team-oriented with a positive, solutions-focused attitude Benefits Competitive pay plan with strong earning potential Medical, dental, and vision insurance 401(k) Paid vacation Sick and Safe Leave Paid holidays Disability and life insurance Ongoing training and development Career growth opportunities You don't need Jaguar Land Rover experience , but you do need to know what exceptional luxury automotive service looks like. If you're an experienced high-line Service Advisor ready for your next opportunity, apply today and join the Jim Coleman Automotive team! Applicants have rights under Federal Employment Laws Family & Medical Leave Act (FMLA): dol.gov/agencies/whd/posters/fmla Equal Employment Opportunity (EEO): eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster Employee Polygraph Protection Act (EPPA): dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf