Help Customers Find the Right Answers We're looking for a dependable and customer-focused Full time Customer Support Associate to assist customers with Verizon FiOS services. This entry-level opportunity is a great fit for someone who enjoys helping others, communicating clearly, and finding practical solutions to everyday questions. As a Customer Support Associate, you'll serve as a helpful in-person point of contact for customers seeking information about services, available options, and common concerns. You'll learn how to address inquiries, explain service details, and maintain positive customer relationships through attentive communication and reliable support. We're looking for someone who is patient, organized, and eager to develop valuable professional skills. Your Day-to-Day Responsibilities as a Customer Support Associate Answer general questions about Verizon FiOS services, explain relevant features, and provide helpful information about available options. Listen to customer concerns, clarify their needs, and offer appropriate guidance based on our company's established procedures. Help customers understand service details into clear, straightforward explanations so customers can better understand their options and make informed decisions. Identify common concerns, determine suitable next steps, and coordinate with the appropriate team members when additional assistance is needed. Record customer interactions, update relevant information, and organize follow-up notes to support efficient and consistent service. Conduct follow-ups when necessary to provide requested information, communicate updates, and help customers move forward with their inquiries. Share customer feedback, communicate recurring concerns, and work with colleagues and supervisors to improve support practices and maintain service quality. What You Bring to the Team as a Customer Support Associate High school diploma or GED required; a bachelor's degree is a plus. Clear communication skills and a friendly, professional approach to customer interactions. Patience and active listening skills when understanding and responding to customer concerns. Good organizational skills and attention to detail when handling customer information and follow-up tasks. Problem-solving abilities and the willingness to seek guidance when necessary. A dependable attitude, eagerness to learn, and the ability to work effectively with others. Build Your Skills With Us We believe that excellent customer support starts with a willingness to listen, learn, and provide dependable assistance. As a Customer Support Associate , you'll have the opportunity to strengthen your communication, problem-solving, and relationship-building skills while gaining practical experience in the telecommunications industry. You'll work alongside a team that values collaboration, accountability, and continuous improvement. As you gain experience and demonstrate consistent performance, you may have opportunities to take on additional responsibilities and pursue further professional development based on business needs.

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

Professional development assistance

Work Location:

In person