Assembles meeting preparation documents pertaining to the client/prospect prior to sales meetings, including but not limited to, illustrations, policy and product summaries, reports, presentations, and marketing packets
Performs all insurance underwriting duties, including preparation and completion of multi-life and individual disability, life, and long term care applications
Schedules medical insurance exams and orders all Attending Physician Statements based on insurance underwriting guidelines
Follows up with the client and Relationship Manager during the underwriting process, keeps notes on the process and conversations in MOSAIC
Collaborates with the New Business Team to manage all new business arguments using MOSAIC as the system of record for status, notes, and tasks. Communicates with RM and client as necessary.
Participates in Relationship Manager/New Business case management calls
Reviews insurance policies and prepares them for delivery; follows up on delivery requirements when needed
Ensures Relationship Manager has appropriate Licensing and Appointments and works with internal contracting and licensing contact to obtain and renew licenses
Partners with Advanced Sales to acquire and/or generate the appropriate illustrations/one-pagers
Processes all policy changes including reinstatement of lapsed cases, smoker rating changes, addition or removal of policy riders, and face amount reductions
Partners with Private Wealth Management Team to process individual asset management applications, service requests, and performance summaries
Coordinates tasks and responsibilities for all joint workClient Service
Processes all insurance policy service requests, including address, beneficiary/ownership changes, premium mode changes, and dividend option changes
Provides outstanding client service through recognizing client's wants and needs, acting on, and/or delegating items and following through to completion, keeping all parties informed throughout the process
Coordinates all collateral assignments, death or disability claims, and fund allocation changes with the assistance of the Relationship Manager
Interacts with insurance carriers and vendors daily to ensure accurate and timely execution of client service requests
Takes a proactive lead on conserving the Relationship Manager's existing block of business by advising clients of overdue insurance premiums and coverage in danger of lapsing, tracking all attempts and progress, and keeping the Relationship Manager informed of problematic cases
Ability to follow through on a variety of requests and ability to resolve client and/or service related matters.
Crafts client correspondence as needed according to the Lenox Style GuideBusiness Operations
Responsible for greeting clients, fielding phone calls, reviewing incoming mail, managing office supplies, ordering client gifts, and maintaining client files
Manages the Relationship Manager's calendar, scheduling and confirming client meetings, registering visitors with security, and booking conference rooms
Ensures data accuracy by regularly and routinely updating information in MOSAIC and maintaining client files. This includes, but is not limited to, fact find information and notes, case management (individual and MultiLife), task management, and client and policy information
Participates in occasional training and development sessions as directed by department(s) and Regional Manager
Builds feeder lists as requested
Partners with the Relationship Manager when participating in Lenox marketing campaigns, including MOSAIC list updates as well as updating client email addressesJob Competencies\nRequired Knowledge\n
Knowledge of office equipment operations (copier, scanner, printers) and electronic calendaring programs (Microsoft Outlook)\n
Familiarity with business principles and practices\n
Familiarity working with Client Database Management systems\n
Knowledge of customer support principles\nRequired Skills/Abilities\n
Excellent communication skills, both verbal and written (email, written memos, telephone, voicemail, etc.)\n
Ability to interact with clients diplomatically and professionally\n
Strong attention to detail with the ability to prioritize multiple tasks in a fast paced sales environment\n
Ability to work independently and also to collaborate with teams\n
Proficient in Microsoft Outlook, Excel, Word and PowerPoint\n
Organizational, planning and critical thinking skills\n
Ability to multitask\nRequired Behaviors/Attitudes\n
Demonstrates initiative, dependability, confidences and assertiveness\n
Team oriented; demonstrates a service attitude\n
Cares about delivering quality\n
Excels in planning & organizing\n
Take personal ownership for delivery of superior results; conscientious\n
Demonstrate strong dedication to meeting the needs of internal and external clients\nEducation/experience/license requirements\nEducation\n
High School Diploma Required\n
College Degree Preferred\nExperience\n
1-3 Years of Customer Service Experience\n
3-5 Years of Industry Experience Preferred\nWhat We Offer\nWe're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more.

Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be t for others. The base salary range for this position is $46,500 - $60,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.\nNFP and You... Better Together!\nNFP and Lenox Advisors is an inclusive Equal Employment Opportunity employer.\n#LI-NG1\n2585393...Visit the Employer site for more 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