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Maryland Business Associates
Client Success Associate
Entry-Level JobVerifiedNo experience needed
Career Insights for Client Service Representative / Associate
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Scorecard
Based on Maryland data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$49,191 / year median in Maryland
-14% projected decline
Job Description
Maryland businesses are actively searching for smarter, more sustainable energy solutions — and Maryland Business Associates is helping lead the way. By partnering with innovative energy programs, we help companies reduce operating costs, increase efficiency, and transition toward cleaner power solutions. We're currently looking for motivated, business-minded professionals to join our team as a Client Success Associate. This role is an excellent opportunity for individuals looking to start or grow a career in energy consulting and B2B sales. If you're confident speaking with professionals, enjoy problem-solving, and want to help businesses save money while improving sustainability, we want to meet you. What You'll Be Doing Meet with local business owners and decision-makers to explain cost-saving energy programs and sustainability initiatives. Conduct in-person or scheduled business visits to present energy efficiency solutions and commercial program benefits. Follow up with interested companies, build long-term professional relationships, and convert interest into active commercial accounts. Manage the onboarding process for new clients, including documentation, account setup, and enrollment support. Maintain accurate CRM records while tracking client interactions and business account progress. Provide professional post-sale support to ensure smooth program activation and strong client satisfaction. Work collaboratively with the team to achieve weekly and monthly B2B acquisition goals. Identify referral opportunities and develop new commercial relationships within the local business community. What We're Looking For Strong communication skills and confidence speaking with business owners and professionals. Self-motivated, results-driven mindset with an entrepreneurial attitude. Comfortable learning new systems and maintaining CRM records. Ability to understand business challenges and present tailored energy solutions. Positive attitude with a people-first approach to business relationships. Reliable and accountable — someone who takes ownership of their performance. Who We Are Maryland Business Associates is a consulting and sales organization focused on helping companies grow through strategic partnerships and high-impact solutions. Our team works directly with businesses to deliver cost-saving programs, improve operational efficiency, and support long-term growth. We believe in developing people just as much as we develop businesses — creating opportunities for ambitious professionals to build rewarding careers while making a real impact in the marketplace.