Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries
Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach
Accurately process transactions and ticketing using POS and store systems to support inventory accuracy
Build relationships with teammates and contribute to a positive, team-focused environment
Protect the security and privacy of customer information through education, compliance and resolution of issues
Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience
Hours vary based on business needs, including evenings and weekends\nYou own this if you have…\n
Strong ability to build relationships with customers, peers, and leaders\n
Proficiency in multiple operating systems such as MS Windows, iOS and Android\n
Clear, effective communication and strong interpersonal skills\n
Ability to train and deliver POS/register training to support onboarding of new hires\n
Ability to prioritize multiple tasks in a fast-paced environment\n
Strong ownership, accountability, and follow-through\n

Physical Requirements:

Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.\n
Frequent use of hands for grasping, fine manipulation, pushing and pulling\n
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.\n
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds\nPay Range Details\nThe pay range(s) below has been provided in compliance with state specific laws.

Pay ranges may be different for other locations.\nPay offers are dependent on the location, as well as job-related knowledge, skills, and experience.\n$17.20 - $17.90 Hourly\nWe've got you covered…\nOur employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:\n

Medical/Vision, Dental, Retirement and Paid Time Away\n
Life Insurance and Disability\n
Merchandise Discount and EAP Resources\nThis position may be eligible for performance-based incentives/bonuses.

Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: careers.nordstrom/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf\nA few more important points...\nThe job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. T may be additional duties, responsibilities and qualifications for this job.\nFor Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. 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