Customer Service Representative

POSITION SUMMARY

The Customer Service Representative receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

RESPONSIBILITIES

Speaks with customers to answer product and service questions and suggest information about other products and services Opens customer accounts by recording account information Maintains customer records by updating account information Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintains financial accounts by processing customer adjustments Recommends potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contributes to team effort by accomplishing related results as needed Build sustainable relationships with customers

QUALIFICATIONS

High School Diploma 2+ years of experience in a customer service and/or call center role Strong phone and verbal communication skills Strong active listening skills Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively

WE OFFER

Competitive pay and comprehensive benefits package - Life is expensive! We believe in paying well. Affordable health care packages that include medical, dental, vision and life insurance 401K, PTO, Company Paid Holidays, Paid Vacation Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career - we promote from within! Do you want to work with your friend? We offer a referral bonus! Fun team celebrations year-round! Ability to earn a flexible schedule based on performance! This is an hourly, non-exempt position with a pay range of $18-$22 per hour, based on experience. #INDHP35