Job Summary We are seeking a dynamic and energetic Bilingual Customer Service Representative to join our team! In this role, you will be the friendly voice and helpful guide for our diverse clientele, providing exceptional support in both English and another language. Your enthusiasm and organizational skills will ensure smooth communication, efficient problem-solving, and outstanding service delivery. This paid position offers an exciting opportunity to develop your office management and customer support skills while making a positive impact on our clients' experiences. Duties Respond promptly and professionally to customer inquiries via multi-line phone systems, ensuring clear communication and positive interactions. Manage front desk responsibilities, including greeting visitors, handling incoming calls, and directing them to appropriate departments or personnel. Utilize productivity software such as Microsoft Office (Word, Excel, Spreadsheets) to prepare reports, update records, and maintain organized files. Support office management tasks by coordinating appointments, managing schedules, and performing clerical duties like proofreading documents and maintaining office supplies. Demonstrate excellent phone etiquette and organizational skills to handle multiple tasks efficiently while maintaining a professional demeanor. Use computer literacy skills to troubleshoot basic technical issues related to office equipment or software applications. Experience Previous office experience or administrative support roles demonstrating strong organizational skills and familiarity with clerical tasks. Proven customer service background with experience in front desk or client-facing roles that require effective phone communication. Experience working with productivity software such as Microsoft Office Suite, including Word processing, spreadsheets, and data entry systems. Bilingual proficiency in English and Spanish is essential for effective client communication across diverse populations. Familiarity with office management tools like QuickBooks or similar accounting software is a plus but not required. Strong typing skills with attention to detail for proofreading documents and maintaining accurate records. Demonstrated ability to manage time effectively in fast-paced environments while delivering exceptional customer support. Join us in creating a welcoming environment where every client feels valued! This role is perfect for motivated individuals eager to enhance their administrative expertise while providing top-tier customer service in a vibrant team setting.

Pay:

$18.00 - $20.00 per hour Expected hours: 25.0 - 35.0 per week

Work Location:

In person