Customer Service Advocate

Customer Service Advocate:

Public Release:

Resume and Prepub Ft. Meade, MD (on-site) TS/SCI w/

FS Poly Position Summary:

The CSA is primarily responsible for communication and front, middle and back-end processing of Resume and Prepub Requests.

Essential Duties:

Provide processing status updates to requesters when requested. Process unclassified mail. Assign a tracking number based on one-up listing The number of resumes reviewed per year is estimated at I0,000 per year. The number of pre-publication reviews per year is estimated at 1,000 per year. Provide status updates to public release review requesters. Track public release review status to completion Provide metrics of public release review requests/reviewed monthly. Document and manage queues (log in system, assign case number, categorize etc.) for Pre-Publication and Resume Review requests. Provide initial review of material submitted for review to ensure that all required information and approvals are included in accordance with SPP procedures; Issue standard receipts to submitters confirming receipt of submission of review. Perform database entry/query for status on pre-pub/resume review requests. Respond to telephone and email queries; and Provide standard final responses to submitters at the direction of government reviewers. Reviews shall be completed with at least a 90% accuracy rate in accordance with the classification and declassification guides and pre-pub and resume review SOPs.

Requirements:

Active Top Secret SCI clearance with

FS Polygraph Qualifications:

0-2 years performing the duties of the position: Level A 2-4 years performing the duties of the position: Level B 4+ years preforming the duties of the position:

Level C Education :

High School Diploma Attention to detail is also mandatory for this position. Interaction with other components requires a friendly, can-do attitude

Benefits:

15 days paid time off per year 11 paid holidays per year Medical, Dental & Vision 401(k) Plan with matching Tuition assistance Disability insurance Referral Bonuses