Summary Capital Women's Care provides total women's healthcare at the highest medical and ethical standards. This is a great opportunity to join one of the best OB/GYN practices in the area and a dynamic team. Capital Women's Care is a 150+ group of OB/GYNs located throughout Greater Washington, DC, Northern Virginia and Maryland. The Front Desk Receptionist/Call Center Rep strives to aid the practice in achieving quality patient care and takes primary responsibility for welcoming patients and performing various administrative duties centered around patient care and appointments. The receptionist gives a vital first impression of the practice to patients and outside parties who contact us.

Essential Functions:

Respond to patient inquiries, complaints and concerns. Assist patients with scheduling, rescheduling and confirmation of appointments. Assist with administrative tasks. Responsible for maintaining patient records and information confidentiality and in accordance with policies and laws. Assist patients with the entire check-in and check-out process ensuring their visit meets company standards and expectations.

Primary Duties:

Handle a high volume of calls with professionalism and empathy, addressing patient inquires, providing information on services, and managing appointment requests. Schedule, reschedule, and confirm patient appointments, ensuring accuracy in coordinating with providers' availability and office policies. Respond to general questions regarding office operations, insurance, billing and the ability to recognize urgent requests to transfer to the triage nurse. Maintain patient records by accurately updating patient information in the EHR system. Make follow-up calls to remind patients of upcoming appointments and to gather necessary pre-appointment information. Assist with other clerical tasks as needed. Other duties as assigned. Requirements High school diploma or GED required. 1 year of experience in a healthcare setting or call center. Strong knowledge of medical terminology. Excellent communication and interpersonal skills. Ability to handle confidential and sensitive information. Ability to provide communication and patient-centered care, ensuring that each patient feels supported. Knowledge of check-in and check-out procedures and policies. Schedule Monday-Friday, 8:00 a.m. - 4:30 p.m.

Equal Opportunity Employment:

CWC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status. If you are selected for further consideration, you will be subject to a background investigation and drug screening. Flu vaccination is a required condition of employment. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions . This job description has been approved by all levels of management.

Job Type:

Full-time Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have prior experience working in a medical office or healthcare environment? If so, what specialties? How many years of experience do you have in a front desk, scheduling center, or administrative role? What EMR systems have you used previously? Have you been responsible for scheduling or confirming patient appointments? Have you checked in or registered patients before? How do you stay organized and manage multiple phone lines, patient check-ins, and administrative tasks simultaneously? Are you available to work Monday-Friday from 8:00am to 5:00pm with occasional evening and weekend hours, if needed? Are you able to travel to satellite locations (Mt. Airy, Urbana) based on practice needs?

Work Location:

In person