Respond promptly and professionally to customer reviews, comments, and messages across social media and online review platforms.
Represent the Window Nation brand with a friendly, authentic, and solution-focused voice.
Identify customer concerns, escalate issues to internal partners, and follow them through to resolution.
Monitor response timelines and ensure service-level expectations are consistently met or exceeded.
Maintain accurate business listings and account information across digital platforms.
Share customer feedback and trends with internal teams to support continuous improvement.
Assist with creating and publishing engaging organic social media content.
Support customer incentive and recognition programs.
Contribute to additional marketing and brand reputation initiatives as needed.\nBasic Qualifications\n
\nHigh school diploma, GED, or equivalent\n
\nTwo or more years of customer service, marketing, communications, retail, hospitality, or similar customer-facing experience\nPreferred Qualifications\n
\nTwo or more years moderating online communities or responding to customers through digital channels\n
\nExperience using social media management platforms such as Sprout Social or HubSpot\n
\nExperience with CRM platforms such as Salesforce\n
\nWorking knowledge of Microsoft Excel or similar spreadsheet applications\n
\nStrong written and verbal communication skills\n
\nCommitment to professionalism, accountability, and continuous improvement\n$22.

75 - $22.75 an hour\nWindow Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.\nAt this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.\nAll qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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