Customer Support Specialist
Robert Half
Hyattsville, MD (In Person)
Full-Time
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Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Troubleshoot and resolve product or service issues effectively.
- Document customer interactions and resolutions in CRM software.
- Collaborate with internal teams to escalate and resolve complex customer concerns.
- Identify opportunities for process improvement based on customer feedback.
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