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Customer Support Specialist

Job

Robert Half

Hyattsville, MD (In Person)

Full-Time

Posted 7 weeks ago (Updated 6 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you'll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded.
Responsibilities:
  • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
  • Troubleshoot and resolve product or service issues effectively.
  • Document customer interactions and resolutions in CRM software.
  • Collaborate with internal teams to escalate and resolve complex customer concerns.
  • Identify opportunities for process improvement based on customer feedback.

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