Customer Care Advocate

Customer Care Advocate Energy Select is a leading renewable energy company based in Leonardtown, Maryland, serving both Southern and Western Maryland. For over 25 years, we have built a strong reputation for delivering high-quality solar and energy saving solutions to residential and commercial customers. We are looking for an experienced customer care member to join our team and help drive the company's continued growth. As a Customer Care Advocate, you will be responsible for overseeing all aspects of the customer experience and ensuring customers are informed throughout every stage of their project. Working alongside another Customer Care Advocate, you will serve as the customer's primary point of contact and represent the company throughout the project process. Your responsibilities will include regularly communicating with customers, coordinating with internal teams to provide project updates, resolving issues, and helping keep projects moving forward efficiently. This position is ideal for someone who enjoys problem solving, communication, and continuous learning. The solar industry is constantly evolving, making it an exciting and fast-paced field to be a part of.

Key Responsibilities:

Conduct site visits alongside the Solar Manager to provide new customers with a comprehensive overview of their project scope, timeline, and expectations when needed Identify each customer's preferred method of communication and deliver consistent, proactive updates, including regular outreach to address questions and resolve issues in a timely manner. Collaborate cross-functionally with Sales and Operations teams to identify solutions and ensure projects progress efficiently. Manage incoming inquiries through the primary customer phone line, delivering prompt and professional assistance. Maintain up-to-date knowledge of all active projects to ensure accurate and informed customer communication. Administer customer satisfaction surveys and actively promote reviews, ratings, and referral opportunities. Support customer communication and coordination across Operations & Maintenance, Remove and Re-install, and EV departments. Perform additional administrative responsibilities as required to support overall team operations.

Requirements:

Strong communication skills both written and verbal Proficient in computer skills, with the ability to quickly learn and adapt to new software and systems

Pay:

$18.00 - $22.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Vision insurance

Work Location:

In person