Call Center Agent/ Receptionist (Olney)

Imagine a job where you will have the opportunity to do exciting and challenging work while making a difference in your community. Rockville Internal Medicine Group is a fast-paced, large multi-specialty practice who is proud to have cared for generations of Montgomery County families for more than half a century. We are committed to a diverse inclusive workforce that provides high quality compassionate medical care within a collaborative work environment. We have an immediate full-time opening for an experienced Call Center Agent/ Receptionist to join our team at our Olney location . Our ideal candidate has a positive can-do attitude, treats others with respect and integrity, professional demeanor and excellent customer service skills. As a valued member of our team, we want to invest in you by providing the training, mentoring, development and support you need now and in the future. If you are ready for an exciting opportunity and passionate about helping people we invite you to apply today! All New Hires are required to be

COVID 19

vaccinated

Work Hours:

Monday to Friday 7:45am to 4:15pm What you will do on a typical day as a

Call Center Agent:

Answer incoming calls. Performs all interactions in a professional and courteous manner, utilizing exceptional customer service skills. Process a minimum of 100 calls per 8 hour shift, accurately and efficiently. Schedule appointments and procedures accurately, utilizing knowledge of physician preference, insurance participation and requirements including utilization of referrals and treatment plans. Triage phone calls and generate electronic transfer of messages to physicians/staff as deemed necessary. Generate patient prescription requests for electronic approval and transfer from Physician to pharmacy. Generate referrals and treatment plans for physician approval. Prior experience working with Electronic Health Records a must. Assists in the identification, implementation, and maintenance of the organization's/practice HIPAA policy. Handles calls in a prompt, courteous, and helpful manner, forwarding calls to appropriate department, taking messages, and providing information as necessary. Proficient in handling calls for multiple clients with high call volumes. Possess effective verbal and written communication skills with a focus on proper grammar and the ability to proficiently relay and document information. What you'll need to be successful as a

Call Center Agent:

1+ years of experience in a medical office, call center, or customer service role. Working knowledge of medical terminology is preferred. Experience using an Electronic Medical Record (EMR); Athena experience preferred. Ability to manage high call volumes. Strong attention to detail and documentation skills. Excellent verbal communication and customer service skills. Have an understanding and demonstrate sensibility to the cultural diversity of patients, staff, and visitors. Maintain accuracy while working in a fast-paced environment. Benefits Paid Time Off (PTO) Paid Holidays Health Insurance Dental Insurance Vision Insurance Life Insurance Short term disability benefits 401k Free onsite parking We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.