LEAD SCHEDULING CTR REP

LEAD SCHEDULING CTR REP

Owings Mills, MD

SINAI HOSPITAL FACULTY PRACTICE

Full-time

• Day shift
• 8:00am-4:30pm

CLERICAL ADMIN 95488

Posted:

March 28, 2026

Apply Now Save Job Saved Summary Who We Are:

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care. About the

Role:

Provides day-to-day oversight of call center operations and assures the scheduling team performs to expected targets

KEY RESPONSIBILITIES

The Lead Scheduling Center Representative models a positive, friendly, and helpful attitude with patients at all times. Answers the telephone in a pleasant manner and in accordance with departmentally approved scripts. Works with the patient and or family member and the appropriate physician or responsible staff members to address the patient's needs in a timely and professional manner. Monitors daily call volumes and answer times and works collectively as a team to assure performance targets as established by the organization and department, and from time to time updated, are consistently met. Schedules all patient appointments coming through the main appointment line or through the on-line appointment requests. The Scheduling Center Representative is responsible to coordinate appointments coming from referring physicians. Position is responsible for training all call center employees, with special emphasis on new hires, templates and schedules. Position is responsible for training all call center employees, with special emphasis on new hires, templates and schedules. Ensures appropriate hiring, as well as providing a welcoming and supporting environment for new team members. Manages the performance and development of individuals and teams.

REQUIREMENTS

Education:

Associate's Degree preferred

Experience:

1-3 years of experience Salary range $21 to $29, dependent on experience and internal equity.

Additional Information What We Offer:

Impact:

Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.

Growth :

Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.

Support:

A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.

Benefits :

Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs. Why LifeBridge Health? With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital. Our organization thrives on a culture of

CARE BRAVELY

—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.

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LEAD SCHEDULING CTR REP 3.5 3.5

out of 5 stars 10084 Reisterstown Road, Owings Mills, MD 21117 $21

• $29 an hour
• Full-time LifeBridge Health 503 reviews $21
• $29 an hour
• Full-time

LEAD SCHEDULING CTR REP

Owings Mills, MD

SINAI HOSPITAL FACULTY PRACTICE

Full-time

• Day shift
• 8:00am-4:30pm

CLERICAL ADMIN 95488

Posted:

March 28, 2026

Apply Now Save Job Saved Summary Who We Are:

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care. About the

Role:

Provides day-to-day oversight of call center operations and assures the scheduling team performs to expected targets

KEY RESPONSIBILITIES

The Lead Scheduling Center Representative models a positive, friendly, and helpful attitude with patients at all times. Answers the telephone in a pleasant manner and in accordance with departmentally approved scripts. Works with the patient and or family member and the appropriate physician or responsible staff members to address the patient's needs in a timely and professional manner. Monitors daily call volumes and answer times and works collectively as a team to assure performance targets as established by the organization and department, and from time to time updated, are consistently met. Schedules all patient appointments coming through the main appointment line or through the on-line appointment requests. The Scheduling Center Representative is responsible to coordinate appointments coming from referring physicians. Position is responsible for training all call center employees, with special emphasis on new hires, templates and schedules. Position is responsible for training all call center employees, with special emphasis on new hires, templates and schedules. Ensures appropriate hiring, as well as providing a welcoming and supporting environment for new team members. Manages the performance and development of individuals and teams.

REQUIREMENTS

Education:

Associate's Degree preferred

Experience:

1-3 years of experience Salary range $21 to $29, dependent on experience and internal equity.

Additional Information What We Offer:

Impact:

Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.

Growth :

Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.

Support:

A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.

Benefits :

Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs. Why LifeBridge Health? With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital. Our organization thrives on a culture of

CARE BRAVELY

—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.

Share:

Apply Now