Welcome and engage customers in a warm, upbeat way.
Introduce customers to our Bind Your Own Book experience.
Guide customers through selecting their book components and options.
Bind and assemble wire-bound journals and notebooks.
Learn our products, services, workshops, and experiences so you can confidently answer customer questions.
Recommend products and experiences based on customers' interests.
Help customers understand how to make reservations or book additional experiences.
Create an environment that feels creative, fun, welcoming, and organized. Kiosk Operations
Open and/or close the kiosk according to established procedures.
Keep products stocked, organized, and attractively displayed.
Monitor inventory at the kiosk and communicate when products or supplies are running low.
Restock products from designated inventory when needed.
Maintain a clean and organized workspace throughout the shift.
Follow established procedures for handling products, supplies, equipment, and customer transactions. Orders & Customer Support During slower periods, you may also assist with:
Responding to basic customer questions using established company information and templates.
Helping customers locate booking and reservation information.
Reviewing incoming booking inquiries and directing customers to the appropriate booking process.
Preparing simple online orders for fulfillment.
Organizing products and supplies.
Completing light administrative or inventory-related tasks. Who We're Looking For You may be a great fit if you are:
Friendly and genuinely enjoy interacting with people.
Creative, curious, and comfortable learning new things.
Comfortable working with your hands and completing repetitive tasks accurately.
Able to follow detailed instructions and established procedures.
Organized and able to keep a workspace clean while working.
Comfortable working independently without needing constant supervision.
Able to recognize what needs attention during slower periods rather than waiting to be given a task.
Reliable and punctual.
Comfortable learning new products and explaining them clearly to customers.
Able to move between customer service, bookbinding, restocking, and light administrative tasks throughout a shift.

Previous retail, hospitality, crafting, maker-space, art, production, event, or customer-service experience is helpful but not required. We care more about reliability, attitude, attention to detail, willingness to learn, and how you treat customers. Schedule This is a part-time position supporting our kiosk at Historic Savage Mill. Regular availability is needed during our operating schedule: Thursday-Sunday 11:00 AM-6:00 PM Weekend availability is especially important. Additional hours may occasionally become available for private events, workshops, production, fulfillment, or special events. Indeed Screening Questions 1. Availability —

REQUIRED

Are you consistently available to work between 11:00 AM and 6:00 PM Thursday through Sunday, including weekends?

Yes
No Recommended filter: Require Yes.

2. Hands-On Work —

REQUIRED

This position requires assembling and wire-binding journals, handling paper and book components, restocking products, and performing repetitive hands-on tasks. Are you comfortable performing this type of work throughout your shift?

Yes
No Recommended filter: Require Yes.

3. Customer Interaction —

REQUIRED

How comfortable are you approaching customers, starting conversations, explaining products, and helping someone who may not initially know what they want?

Very comfortable
Comfortable
Somewhat uncomfortable
Very uncomfortable Recommended filter: Prioritize Very Comfortable and Comfortable.

4. Independent Work —

REQUIRED

Imagine the kiosk is completely organized, there are currently no customers, and your manager is not present. What would you do with the downtime?

Applicant response:

Written answer What to look for: Candidates who mention cleaning, restocking, learning products, checking assigned tasks, organizing, preparing materials, following up on approved administrative work, or finding another productive task.

Potential red flag:

\"Wait until someone tells me what to do.\" 5. Attention to Detail —

REQUIRED A

customer chooses several components for a custom journal. While assembling it, you notice that one component doesn't match their selection. What would you do?

Applicant response:

Written answer What to look for: Someone who stops, verifies the order/customer selection, corrects the issue, and prioritizes accuracy rather than simply finishing quickly. 6. Learning Products —

REQUIRED

New products and experiences are introduced regularly. How would you make sure you are prepared to confidently explain something new to a customer?

Applicant response:

Written answer What to look for: Reviewing product information, asking questions during training, practicing explanations, taking notes, using reference materials, and proactively learning. 7. Customer Experience Scenario A customer walks up to the kiosk and says, \"I'm just looking.\" What would you say or do next?

Applicant response:

Written answer What to look for: Warmth without pressure. Strong candidates should understand how to give someone space while still making them aware of the bookbinding experience. 8. Reliability —

REQUIRED

This position requires dependable weekend coverage. Are there any recurring commitments that would prevent you from consistently working your agreed-upon Thursday-Sunday schedule?

Applicant response:

Yes/No + explanation if necessary. 9. Organization Scenario You notice that one journal option is nearly sold out at the kiosk. What would you do?

Applicant response:

Written answer What to look for: Check available stock, replenish according to procedure, update/report inventory appropriately, and communicate the shortage rather than simply waiting until the product is completely gone. 10. Why This Job? What interests you about working in a creative, hands-on environment like Drama MaMa Bookshop?

Applicant response:

Written answer This question isn't about finding someone who gives the \"perfect\" response. Look for genuine interest in creativity, books, making things, customer experiences, art, journaling, learning, or working with people. Candidates We're Most Interested In The strongest candidate will combine three qualities:

HOSPITALITY

— \"I genuinely enjoy people.\"

CRAFTSMANSHIP

— \"I care about doing things correctly.\"

OWNERSHIP

— \"If I see something that needs to be done, I handle it.\" We're looking for someone who can eventually be trusted to operate the kiosk confidently and provide a consistent Drama MaMa experience whether or not the owner is standing nearby.

Pay:

From $17.00 per hour

Benefits:

Employee discount

Work Location:

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