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Customer Support Specialist
Job
Robert Half Inc.
Silver Spring, MD (In Person)
Full-Time
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Job Description
Customer Support Specialist
We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues related to orders, accounts, billing, or products/services.
- Document customer interactions accurately in internal systems.
- Escalate complex concerns to the appropriate department when needed.
- Maintain up-to-date knowledge of company products, services, and policies.
- Collaborate with internal teams to improve service delivery and customer satisfaction.
- 2+ years of customer service experience
- Strong communication and problem-solving skills
- CRM experience preferred