Find & Apply For Customer Service Representative Jobs in Silver Spring, Maryland

Benefits Health, dental, and vision insurance Life insurance options Short-term and Paid Long-term disability insurance 401(k) plan with company match Paid time off and holiday leave Opportunities for professional development and growth Responsibilities Greet customers and assess their vehicle service needs in a friendly and professional manner Schedule appointments, and communicate work orders to technicians, ensuring that repairs and maintenance are performed accurately and on time Advise customers on necessary vehicle services and repairs, providing clear and detailed explanations Provide accurate cost estimates and obtain customer authorization before initiating repairs Keep customers informed about the status of their vehicle and any changes to the estimated completion time Maintain detailed records of all customer interactions, services performed, and parts used Promote dealership services and products to enhance customer satisfaction and drive business growth Excellent communication and interpersonal skills, strong organizational abilities, and a customer-oriented approach Familiarity with CDK and Xtime Basic understanding of automotive systems and repair procedures