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Customer Support Specialist
Job
Robert Half Inc.
Silver Spring, MD (In Person)
Full-Time
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Job Description
Customer Support Specialist
We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment.
Responsibilities
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve issues and document outcomes in CRM systems
- Escalate complex issues to internal teams
- Identify service trends and improvement opportunities
- 2+ years of customer service experience
- Strong communication and problem-solving skills
- CRM experience preferred